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questions",{"title":179,"description":180},[],"2026-08-25T17:33:04.881Z","2026-10-12T15:14:24.829Z",null,"2026-08-25T17:33:04.583Z","---\ntitle: \"LiveAI FAQ\"\ndescription: \"Answers to the most common questions about LiveAI — registration, pricing, AI, collaboration, security, and technical questions\"\nnavigation:\n  title: \"FAQ\"\n  icon: \"circle-help\"\n---\n\n# Frequently Asked Questions\n\nWe've gathered answers to the questions we get asked most often. If your question isn't here, reach out to us and we'll add an answer.\n\n## General Questions\n\n### What is LiveAI?\n\nLiveAI is a workspace for working with text that combines a block-based text editor and an AI assistant. The platform works in the browser today. Desktop and mobile apps and integrations are coming soon. Collaborative editing and change history are available today. [See the Roadmap →](/docs/roadmap)\n\n### Who is LiveAI for?\n\nAnyone who works with text: writers, journalists, students, marketers, entrepreneurs, and educators. LiveAI is built for people who value a convenient tool that requires no technical expertise. If you're just getting started — check out the [step-by-step guide](/guides/first-text).\n\n### Is LiveAI free?\n\nYes, core functionality is free with no time limits. The editor and export are available on the Free plan. AI requests consume LiveCoins — you receive a starter package upon registration. Collaborative editing and change history are available today. [Learn more about plans →](/docs/billing/plans)\n\n## AI Assistant\n\n### What AI models are used?\n\nLiveAI offers three model tiers: Basic (fast and economical), Premium (a balance of quality and speed), and Super (maximum quality). You can choose a model manually or let the system decide. [Learn more about models →](/docs/ai/models)\n\n### Can AI see my notes?\n\nOnly if you want it to. By default, the AI chat uses the contents of your active notebook as context — this helps provide more accurate answers. You can disable this feature with a single click.\n\n### Can I use AI to generate images?\n\nYes. The AI chat includes an image generation mode — describe the image in words, and the AI will create it. [Learn more about image generation →](/docs/ai/images)\n\n### What are LiveCoins?\n\nLiveCoins are LiveAI's internal currency, consumed when you use AI features. You receive starter coins upon registration and can top up your balance by purchasing packages, through a Pro subscription, or via the referral program. [Learn more about LiveCoins →](/docs/billing/livecoins)\n\n## Editor\n\n### What export formats are supported?\n\nDOCX (Microsoft Word), Markdown, and HTML. Each format preserves formatting, tables, and images. [Learn more about export →](/docs/editor/export)\n\n### Does the editor support Markdown?\n\nYes. You can type Markdown syntax directly in the editor — it automatically converts to visual formatting. `# ` becomes a heading, `- ` becomes a list, `**text**` becomes bold. The visual mode works alongside it — use whichever you prefer.\n\n### Can I insert images?\n\nYes, in three ways: by dragging and dropping a file, pasting from the clipboard (`Ctrl+V`), or by URL. Images can be resized, aligned, and have text wrapping configured. [Learn more about images →](/docs/editor/media)\n\n## Collaboration\n\n### Can we edit a document together?\n\nYes. Open the same notebook with your colleagues and edit the text at once. Every change is visible to everyone right away. [Learn more about collaborative editing →](/docs/collaboration/realtime)\n\n### What happens when several people type at once?\n\nEdits are preserved even when several people type at once. LiveAI combines changes in one document.\n\n### Change history\n\nYes. Document change history is already here: you can see how the text evolved.\n\n## Platforms and Technical Questions\n\n### What devices does LiveAI work on?\n\nThe web version works in any modern browser (Chrome 90+, Firefox 90+, Safari 15+, Edge 90+). Desktop and mobile apps are coming soon. [Learn more about platforms →](/docs/platform)\n\n### Does LiveAI work offline?\n\nThe web version offers limited offline support for previously opened documents via Service Worker. The upcoming desktop app will have a full-featured offline mode with local caching. [Learn more about offline mode →](/docs/platform/offline)\n\n### Is my data secure?\n\nAll data is transmitted over an encrypted channel (HTTPS). Passwords are stored in encrypted form. Integration credentials are encrypted at the database level. LiveAI does not sell data and does not use user texts to train models. [Learn more about security →](/docs/security)\n\n### How do I contact support?\n\nReach out to us via the contact form on the [LiveAI website](/) — we respond quickly.\n\n---\n\nDidn't find the answer to your question? Get in touch with us — we're happy to help.\n",{"toc":189,"type":260,"value":261},{"depth":190,"links":191,"title":259,"searchDepth":190},3,[192,206,221,232,243],{"id":193,"text":194,"depth":195,"children":196},"general-questions","General Questions",2,[197,200,203],{"id":198,"text":199,"depth":190},"what-is-liveai","What is LiveAI?",{"id":201,"text":202,"depth":190},"who-is-liveai-for","Who is LiveAI for?",{"id":204,"text":205,"depth":190},"is-liveai-free","Is LiveAI free?",{"id":207,"text":63,"depth":195,"children":208},"ai-assistant",[209,212,215,218],{"id":210,"text":211,"depth":190},"what-ai-models-are-used","What AI models are used?",{"id":213,"text":214,"depth":190},"can-ai-see-my-notes","Can AI see my notes?",{"id":216,"text":217,"depth":190},"can-i-use-ai-to-generate-images","Can I use AI to generate images?",{"id":219,"text":220,"depth":190},"what-are-livecoins","What are LiveCoins?",{"id":24,"text":25,"depth":195,"children":222},[223,226,229],{"id":224,"text":225,"depth":190},"what-export-formats-are-supported","What export formats are supported?",{"id":227,"text":228,"depth":190},"does-the-editor-support-markdown","Does the editor support Markdown?",{"id":230,"text":231,"depth":190},"can-i-insert-images","Can I insert images?",{"id":92,"text":93,"depth":195,"children":233},[234,237,240],{"id":235,"text":236,"depth":190},"can-we-edit-a-document-together","Can we edit a document together?",{"id":238,"text":239,"depth":190},"what-happens-when-several-people-type-at-once","What happens when several people type at once?",{"id":241,"text":242,"depth":190},"change-history","Change history",{"id":244,"text":245,"depth":195,"children":246},"platforms-and-technical-questions","Platforms and Technical Questions",[247,250,253,256],{"id":248,"text":249,"depth":190},"what-devices-does-liveai-work-on","What devices does LiveAI work on?",{"id":251,"text":252,"depth":190},"does-liveai-work-offline","Does LiveAI work offline?",{"id":254,"text":255,"depth":190},"is-my-data-secure","Is my data secure?",{"id":257,"text":258,"depth":190},"how-do-i-contact-support","How do I contact support?","","minimark",[262,267,271,274,277,285,287,295,297,304,306,308,315,317,320,322,329,331,338,340,342,349,351,367,369,380,382,384,391,393,396,398,401,403,405,412,414,421,423,430,432,440,443],[263,264,266],"h1",{"id":265},"frequently-asked-questions","Frequently Asked Questions",[268,269,270],"p",{},"We've gathered answers to the questions we get asked most often. If your question isn't here, reach out to us and we'll add an answer.",[272,273,194],"h2",{"id":193},[275,276,199],"h3",{"id":198},[268,278,279,280],{},"LiveAI is a workspace for working with text that combines a block-based text editor and an AI assistant. The platform works in the browser today. Desktop and mobile apps and integrations are coming soon. Collaborative editing and change history are available today. ",[281,282,284],"a",{"href":283},"/docs/roadmap","See the Roadmap →",[275,286,202],{"id":201},[268,288,289,290,294],{},"Anyone who works with text: writers, journalists, students, marketers, entrepreneurs, and educators. LiveAI is built for people who value a convenient tool that requires no technical expertise. If you're just getting started — check out the ",[281,291,293],{"href":292},"/guides/first-text","step-by-step guide",".",[275,296,205],{"id":204},[268,298,299,300],{},"Yes, core functionality is free with no time limits. The editor and export are available on the Free plan. AI requests consume LiveCoins — you receive a starter package upon registration. Collaborative editing and change history are available today. ",[281,301,303],{"href":302},"/docs/billing/plans","Learn more about plans →",[272,305,63],{"id":207},[275,307,211],{"id":210},[268,309,310,311],{},"LiveAI offers three model tiers: Basic (fast and economical), Premium (a balance of quality and speed), and Super (maximum quality). You can choose a model manually or let the system decide. ",[281,312,314],{"href":313},"/docs/ai/models","Learn more about models →",[275,316,214],{"id":213},[268,318,319],{},"Only if you want it to. By default, the AI chat uses the contents of your active notebook as context — this helps provide more accurate answers. You can disable this feature with a single click.",[275,321,217],{"id":216},[268,323,324,325],{},"Yes. The AI chat includes an image generation mode — describe the image in words, and the AI will create it. ",[281,326,328],{"href":327},"/docs/ai/images","Learn more about image generation →",[275,330,220],{"id":219},[268,332,333,334],{},"LiveCoins are LiveAI's internal currency, consumed when you use AI features. You receive starter coins upon registration and can top up your balance by purchasing packages, through a Pro subscription, or via the referral program. ",[281,335,337],{"href":336},"/docs/billing/livecoins","Learn more about LiveCoins →",[272,339,25],{"id":24},[275,341,225],{"id":224},[268,343,344,345],{},"DOCX (Microsoft Word), Markdown, and HTML. Each format preserves formatting, tables, and images. ",[281,346,348],{"href":347},"/docs/editor/export","Learn more about export →",[275,350,228],{"id":227},[268,352,353,354,358,359,362,363,366],{},"Yes. You can type Markdown syntax directly in the editor — it automatically converts to visual formatting. ",[355,356,357],"code",{},"# "," becomes a heading, ",[355,360,361],{},"- "," becomes a list, ",[355,364,365],{},"**text**"," becomes bold. The visual mode works alongside it — use whichever you prefer.",[275,368,231],{"id":230},[268,370,371,372,375,376],{},"Yes, in three ways: by dragging and dropping a file, pasting from the clipboard (",[355,373,374],{},"Ctrl+V","), or by URL. Images can be resized, aligned, and have text wrapping configured. ",[281,377,379],{"href":378},"/docs/editor/media","Learn more about images →",[272,381,93],{"id":92},[275,383,236],{"id":235},[268,385,386,387],{},"Yes. Open the same notebook with your colleagues and edit the text at once. Every change is visible to everyone right away. ",[281,388,390],{"href":389},"/docs/collaboration/realtime","Learn more about collaborative editing →",[275,392,239],{"id":238},[268,394,395],{},"Edits are preserved even when several people type at once. LiveAI combines changes in one document.",[275,397,242],{"id":241},[268,399,400],{},"Yes. Document change history is already here: you can see how the text evolved.",[272,402,245],{"id":244},[275,404,249],{"id":248},[268,406,407,408],{},"The web version works in any modern browser (Chrome 90+, Firefox 90+, Safari 15+, Edge 90+). Desktop and mobile apps are coming soon. ",[281,409,411],{"href":410},"/docs/platform","Learn more about platforms →",[275,413,252],{"id":251},[268,415,416,417],{},"The web version offers limited offline support for previously opened documents via Service Worker. The upcoming desktop app will have a full-featured offline mode with local caching. ",[281,418,420],{"href":419},"/docs/platform/offline","Learn more about offline mode →",[275,422,255],{"id":254},[268,424,425,426],{},"All data is transmitted over an encrypted channel (HTTPS). Passwords are stored in encrypted form. Integration credentials are encrypted at the database level. LiveAI does not sell data and does not use user texts to train models. ",[281,427,429],{"href":428},"/docs/security","Learn more about security →",[275,431,258],{"id":257},[268,433,434,435,439],{},"Reach out to us via the contact form on the ",[281,436,438],{"href":437},"/","LiveAI website"," — we respond quickly.",[441,442],"hr",{},[268,444,445],{},"Didn't find the answer to your question? Get in touch with us — we're happy to help.","minimark-1","mdc",{"icon":166,"order":449,"title":165,"hidden":450},9,false,"'/docs/ai/images':347 '/docs/ai/models':271 '/docs/billing/livecoins':392 '/docs/billing/plans':227 '/docs/collaboration/realtime':534 '/docs/editor/export':417 '/docs/editor/media':498 '/docs/platform':613 '/docs/platform/offline':653 '/docs/roadmap':132 '/docs/security':700 '/guides/first-text':179 '15':598 '90':594,596,600 'accur':302 'activ':293 'add':76 'ai':14,35,102,202,228,231,273,286,316,322,337,361 'align':487 'alongsid':453 'alreadi':566 'answer':3,24,54,78,303,726 'anyon':137 'app':114,604,635 'ask':49,60 'assist':103,229 'automat':435 'avail':126,197,220 'away':527 'balanc':246,374 'base':97 'basic':240 'becom':440,443,447 'block':96 'block-bas':95 'bold':448 'browser':109,592 'built':151 'cach':646 'chang':123,217,521,555,559,563 'channel':665 'chat':287,323 'check':171 'choos':257 'chrome':593 'circl':46 'circle-help':45 'click':312 'clipboard':477 'coin':366 'collabor':15,36,120,214,499,531 'colleagu':513 'combin':93,554 'come':118,606 'common':7,28 'configur':492 'consum':204,357 'contact':704,712 'content':290 'context':296 'conveni':157 'convert':436 'core':184 'creat':339 'credenti':674 'ctrl':478 'currenc':356 'data':656,659,685 'databas':679 'decid':265 'default':284 'describ':330 'descript':23 'desktop':111,601,634 'devic':580 'didn':722 'direct':429 'disabl':306 'document':504,558,562,628 'docx':399 'drag':469 'drop':471 'econom':243 'edg':599 'edit':121,215,502,515,532,543 'editor':99,193,393,420,432 'educ':148 'encrypt':664,671,676 'entrepreneur':146 'even':546 'everi':520 'everyon':525 'evolv':574 'expertis':163 'export':195,395,415 'faq':2,22,43 'fast':241 'featur':308,362,641 'file':473 'find':724 'firefox':595 'form':672,713 'format':396,406,408,439 'free':182,187,200 'frequent':48 'full':640 'full-featur':639 'function':185 'gather':53 'general':79 'generat':318,327,345 'get':59,168,730 'guid':178 'happen':536 'happi':738 'head':442 'help':47,299,740 'histori':124,218,560,564 'html':404 'https':666 'icon':44 'imag':319,326,332,344,411,463,483,496 'includ':324 'insert':462 'integr':116,673 'intern':355 'isn':66 'journalist':143 'learn':222,266,341,387,412,493,528,608,647,695 'let':262 'level':680 'limit':191,622 'list':445 'liveai':1,10,21,31,83,84,135,149,181,235,353,553,582,615,681,716 'livecoin':205,350,351,390 'll':75 'local':645 'manual':260 'markdown':402,422,427 'market':145 'maximum':253 'microsoft':400 'mobil':113,603 'mode':328,451,643,651 'model':232,238,259,269,694 'modern':591 'navig':41 'note':276 'notebook':294,510 'offer':236,621 'offlin':617,623,642,650 'often':62 'one':557 'open':507,627 'packag':211,377 'password':667 'past':474 'peopl':153,539,549 'plan':201,225 'platform':105,575,611 'prefer':459 'premium':244 'preserv':407,545 'previous':626 'price':13,34 'pro':380 'program':386 'provid':300 'purchas':376 'qualiti':248,254 'question':8,19,29,40,50,57,65,80,578,729 'quick':721 're':166,737 'reach':69,706 'receiv':208,364 'referr':385 'registr':12,33,213,368 'request':203 'requir':160 'resiz':486 'respond':720 'right':526 'roadmap':130 'safari':597 'secur':16,37,657,698 'see':128,274,570 'sell':684 'servic':630 'sever':538,548 'singl':311 'soon':119,607 'speed':250 'start':169 'starter':210,365 'step':175,177 'step-by-step':174 'store':669 'student':144 'subscript':381 'super':252 'support':398,421,624,705 'syntax':428 'system':264 'tabl':409 'technic':18,39,162,577 'text':91,98,141,446,490,517,573,691 'three':237,466 'tier':239 'time':190 'titl':20,42 'today':110,127,221 'togeth':505 'tool':158 'top':371 'touch':732 'train':693 'transmit':661 'type':426,540,550 'upcom':633 'upon':212,367 'url':482 'us':72,709,734 'use':234,288,315,360,456,689 'user':690 'v':479 'valu':155 've':52 'version':587,620 'via':383,629,710 'visibl':523 'visual':438,450 'want':280 'way':467 'web':586,619 'websit':717 'whichev':457 'word':334,401 'work':89,106,139,452,583,588,616 'worker':631 'workspac':87 'wrap':491 'writer':142 'yes':183,320,423,464,506,561 '—':11,32,170,206,297,329,433,455,718,735 '→':131,226,270,346,391,416,497,533,612,652,699"]